Our ISO 9001:2015 certified quality management system
It is the policy of Jenkin Bros. Engineers to achieve maximum customer satisfaction by providing products that meet or exceed the specifications and expectations of our customers, and their customers, in every respect.
The company has operated in accordance with Quality Assurance procedures since 1995 and, as a demonstration of its commitment to ongoing improvement in its products and services, has upgraded the planning and control activities of its Quality Assurance system to comply with AS/NZS ISO 9001:2015 - Quality Management Systems - Requirements.
This policy is communicated to all levels of management and employees of Jenkin Bros. Engineers, and to our existing and potential customers, and is subject to regular review to ensure continual relevance in response to changing needs and expectations of customers and our market place.
OBJECTIVES OF THE QUALITY SYSTEM
Recognise and understand customer objectives and meet their requirements.
Monitor customer satisfaction by the evaluation of information relating to customers' perception as to whether Jenkin Bros. Engineers has met those requirements.
Ensure continual improvement of processes and services, based on objectives to be met.
SKILLS AND TRAINING
Ensure all personnel have the necessary skills and training to enable these objectives to be met.